en:company:Privacy Policy EG/EN

Privacy Policy.

Through this Privacy Policy, we inform you about the collection, processing and use of your personal data through the website www.seat.eg

Who is the data controller of your personal data?

Data controller identity:Kayan Egypt, Tax Identification number 435-732-668
Address:Industrial Zone, Generators Area, Abu Rawash, Km 28 Cairo - Alexandria Desert Road, Egypt.  
E-mail Address:customer.care@kayanegy.com

How do we use your personal data and what is the lawful basis for processing your personal data?

Kayan Egypt will process the personal data by your provided, as well as other personal data that Kayan Egypt may have access through the use of the following forms with the purposes specified in each case:

1.     Contact Us form: Manage your request and contact you to fulfill your specific request/enquiry/claim.

In relation to the “Contact us form” located in the fleet section, the main purpose is to manage your request in order to provide with information about our products and services.

The legal basis for the processing of your personal data through these forms is your consent as the data subject.

2.     Diesel form:
Manage your request for verifying if your vehicle is an affected Volkswagen diesel engine.

The legal basis for the processing of your personal data is your consent as the data subject.

3.     Whistleblower System
: Handling your complaints that you have filed through the Whistleblowing channel and adopting the disciplinary or legal measures applicable to each case. 

The processing is necessary for compliance with the legal obligation to resolve any queries made pursuant to the Spanish Criminal Code (Organic Act nº 10/1995), of 23 November, as well as SEAT's legitimate interest in preventing, investigating and controlling criminal offences and infringements included in its Code of Conduct.

The processing of your personal data is strictly necessary to manage your request or in order to comply with the aforementioned legal obligations.

Under no circumstances will Kayan Egypt carry out automated decisions based on the submitted data.

Likewise, Kayan Egypt requires the support of service providers. These third parties may have access to your data, but they always be acting in name and on our behalf, following our instructions, and in no case will they process your data for their own purposes.

On the other hand, in relation to the whistleblower system, your personal data will only be accessed by third parties to whom Kayan Egypt is legally or contractually obliged to provide it, as well as by companies in the legal sector and the Volkswagen Group to whom Kayan Egypt has entrusted the provision of consultancy and advisory services in connection with the management of the channel, on behalf of Kayan Egypt, to the extent necessary for the provision of those services. Under no circumstances will Kayan Egypt carry out international transfers of your personal data to third countries or international organizations.

How long do we retain your data?

Kayan Egypt
will retain your personal data for the time necessary in order to provide you with an answer in regard to your request, while the erasure of your personal data has not been requested by you as well as during the time necessary in order to comply with the legal obligations needed in each case.

Regarding personal data collected in order to comply with the obligation to manage complaints through the Whistleblower System, Kayan Egypt will keep your personal data for the time strictly necessary to decide on the appropriateness of initiating an investigation into the alleged facts and, once decided, they will be duly blocked in order to comply with the corresponding legal obligations in each case. In any case, your personal data will be deleted within a maximum period of three months from their introduction in the complaints channel, unless they are kept in order to certify the functioning of Kayan Egypt's crime prevention model.

What are your rights as affected individual?


You can get information if Kayan Egypt processes your personal data, as well as consult your personal data included in the Kayan Egypt files.


You can modify your personal data when it’s inaccurate as well as complete those that are incomplete.


You may request the deletion of your personal that when, among other reasons, the data is no longer necessary for the purpose that were collected.


You may request that your personal information to not be processed. Kayan Egypt will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

Limitation of the processing

You can request the limitation to the processing of your personal data in the following cases:
  • While objection of the exactitude of your personal data is being checked;
  • When the data processing is illegal, your object the deletion of your data and request the limitation of its use;
  • When Kayan Egypt does not need to process your data, but you need it for the exercise of defense claims;
  • When you have opposed the processing of your personal data for the fulfillment of a mission of public interest or for the satisfaction of a legitimate interest while it is verified if the legitimate reasons for the processing prevail over yours.


You can receive, in electronic format, the personal data that you have given us and those that have been obtained from your contractual relationship with Kayan Egypt, as well as to transmit them to another entity.

To exercise your rights, you must attach a copy of your ID or another document which proves your identity and clearly indicating the right you want to exercise. You can exercise these rights by sending an email to: 

  • customer.care@kayanegy.com  if you have provided your personal data through the contact or diesel form.

The exercise of these rights is free of charge.

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