SUV stands for Sports Utility Vehicle. In this class of vehicle, we've always created dynamic, sporty options with a stylish and spacious body. In some of our trims you'll find additional attention placed on increased comfort in order to maximise the SUVs full potential.  Our SUV range goes from the smallest, the SEAT Arona to the mid-sized SEAT Ateca and right up to the largest, the SEAT Tarraco.

For the SEAT Arona, the following trims are available: 

• Reference: All the essentials you need for your everyday life.
• Style: Classic, and elegant design.
• FR: Top features with excellent finishing touches.

For the SEAT Ateca, the following trims are available: 

• Style: Key essentials inside and out.
• Style Plus: Get the pace you need to live a larger life.
• XPERIENCE: Always sophisticated and ready for more.
• FR:  Iconic, distinctive, sporty and ready to take the next challenge

For the SEAT Tarraco, the following trims are available: 

• Style: Key essentials inside and out.
• Style Plus: One SUV. Up to 7 seats. Sliding. Folding. Adapting to your life. 
• XCELLENCE: Always sophisticated and ready for more.
• FR:  Iconic, distinctive, sporty and ready to take the next challenge.  

A small SUV, like the SEAT Arona, is an urban SUV aimed at a wide range of drivers. The SEAT Arona combines the compact measurements found in the A0 segment (suited for an urban lifestyle) with enhanced spaciousness and usability.

With the Trust Building Measure, SEAT is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measure on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system.

The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, EGR valve, EGR pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.

The Trust Building Measure applies for a period of 24 months from when the vehicle receives the technical measure and only to vehicles with mileage of under 250,000 kilometers at the time the Trust Building Measure is implemented (whichever comes earlier).

It also extends to all customers whose eligible vehicles have already been updated.

The Trust Building Measure has no bearing on SEAT position that the technical measures do not have any negative effects on the durability of the engine and the after treatment system. The regulators have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, maximum torque and noise emissions. With the Trust Building Measure, SEAT is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measure and should encourage more customers to have their cars updated.

Detailed information is available about the terms and conditions of the Trust Building Measure from all authorized dealers and workshops for their respective vehicle brand, as well as online.

Of course all customers can also contact the responsible customer service contact by letter, e-mail or telephone.

With the Trust Building Measure, SEAT is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measure on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system. The Trust Building Measure applies for a period of 24 months from when the vehicle receives the technical measure and only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented (whichever comes earlier).

SEAT has always said that implementing the technical measure has no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque, noise emissions, or durability of the engine and its components. All figures relevant to type approval for the vehicle will remain valid.  The regulatory authorities have expressly confirmed that the regulatory requirements are met. The confirmation also applies to the durability requirements for emission control systems.  The Trust Building Measures has no bearing on this position.

With the Trust Building Measure, SEAT is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measure and should encourage more customers to have their cars updated.

Customers can soon receive detailed information about the terms and scope of the Trust Building Measure from all authorized dealers and workshops for their respective vehicle brand.

The Trust Building Measure applies to all Volkswagen, Audi, Seat, Skoda and Volkswagen Commercial Vehicles models with EA189 type diesel engines that have received the technical measure.

The Trust Building Measure will be offered to all SEAT customers whose vehicles are fitted with an EA189 type diesel engine and who are having their vehicle updated as part of service measure [BRAND SPECIFIC SERVICE ACTION NUMBER, e.g., 23R7] in the context of the diesel matter. It applies only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented. To be eligible, customers must present proof that all manufacturer-recommended service and maintenance work has been completed (i.e. this applies to vehicles with a full service history).

The Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met). The Trust Building Measure is linked to the vehicle identification number and would extend to a new owner if the vehicle is sold within the 24-month period covered by the application criteria.

The Trust Building Measure applies worldwide with the exception of the United States, Canada and South Korea, which are subject to different regulations.

The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, exhaust gas recirculation valve, exhaust gas recirculation pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.

The Trust Building Measure has no bearing on SEAT’s position that the technical measures do not have any negative effects on the durability of the engine and its components. The regulators have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque and noise emissions.

In addition to the conditions outlined above:

1) The Trust Building Measure:

• can only be made to, assessed by and used with an authorised dealer,
• applies to complaints only in materials used and work performed on the following components of the EGR, fuel injection system and emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, EGR valve, EGR pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines,
• does not cover replacement vehicles, out of pocket expenses, damages etc.

(2) provided that:

• the affected EA 189 vehicle has participated in the service action [BRAND SPECIFIC SERVICE ACTION NUMBER, e.g., 23R7]
• the vehicle has been correctly serviced in accordance with the service schedules, updates and recalls as required by SEAT

(3) and provided that none of the following cases apply:

• cases of natural wearing, ie impairment of vehicle by wear and tear,
• the owner or a non authorised service partner or dealer has not orderly repaired, serviced or cared the vehicle (e.g. by using non genuine parts etc.),
• instructions for operation, treatment and care of the vehicle as e.g. outlined in the instruction manual have not been met,
• vehicle has been damaged by third party instances or external conditions such as accident, thunderstorm / hail, flood etc. which has caused the issue complained of,
• any complaint regarding the particulate filter which is due to ash load,
• parts have been built into the vehicle or the vehicle has been changed in an unauthorised way, e.g. through (chip) tuning,
• vehicle has been operated improperly, eg for motorsport competitions or in case of overload,
• vehicle holder has not notified a complaint within a reasonable time frame, vehicle holder has not given SEAT the opportunity to deal with the issue within a reasonable time frame.

Yes. As above, the Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met).

If any customer has already incurred costs for relevant work performed on their vehicle, which they established to have arisen as a result of the implementation of the technical measure, [ BRAND ] will be pleased to investigate for you whether those costs will be covered by [ BRAND ].  Any requests for such cost coverage must be made to an authorised [ BRAND ] service partner within the same country as the work was conducted before 31 December 2017.